• 23 September 2026

  Rebuilding cash application: matching the payment to the invoice when the remittance arrives separately

  Cash application is slow because the remittance information that explains a payment usually arrives apart from the money. We walk the redesigned workflow, what it mechanizes, and where the analyst keeps the call.
• 7 September 2026

  Rebuilding sales-tax compliance and filing

  Sales-tax compliance grew structurally after one Supreme Court decision and is still done largely by hand. A worked example of the redesign, and why the filing calendar, not rate lookup, drives the labor.
• 31 August 2026

  Rebuilding expense and travel processing: the cost is in the error tail

  Most of the cost of expense reimbursement sits in the fraction of reports that come back wrong. A redesign that captures receipts, checks them against policy, and routes only genuine exceptions to a person recovers that time without touching finance approval.
• 24 August 2026

  Rebuilding payroll: validating the run before it goes out

  Payroll is a high-frequency process where manual data assembly produces a recurring, measurable error rate with compliance and retention costs. Here is the redesigned validation workflow and what it catches before the run leaves.
• 17 August 2026

  Rebuilding the back office of customer support: triage, routing, and resolution

  The cost of customer support hides behind the chatbot, in the internal work of classifying, routing, and resolving a ticket. Here is what that work costs and how the redesign reclaims it.
• 3 August 2026

  Onboarding a customer or vendor without the manual file

  Onboarding a counterparty is slow because the same documents get requested and rekeyed across systems, not because the verification rules are hard. Here is the redesigned workflow, with the decision kept human.
• 24 July 2026

  Three-way match, rebuilt: matching the order, the receipt, and the invoice before payment

  The control that prevents overpayment is also the largest source of manual work in accounts payable. The redesign turns the matching step into the easy part and moves the real work upstream.
• 13 July 2026

  Working a receivables ledger down: a redesigned collections process

  Late payment is a working-capital cost most operators carry without measuring it. We walk one redesigned collections workflow and the mechanism by which it closes the gap between what is invoiced and what is collected on time.
• 24 June 2026

  What process redesign looks like inside an industrial staffing firm

  A workflow-level walk through recruiting and onboarding at a staffing firm, where the delays in time-to-submit and time-to-fill come from, what an agent can run, and where a human stays in the loop.
• 18 June 2026

  The long tail of document variability is the whole job

  "Automate data entry" names only the easy part of the work. Rules and template OCR leave a stubborn share of every document stack for humans to key, and the long tail of document variability is the whole job, where a language model plus a human earn their place.
• 14 June 2026

  Writing back into a system that has no usable API

  Most mid-market automation stalls at the integration surface, not the model. The engineering case for acting at the desktop a clerk already uses, walked through the accounts-payable queue and QuickBooks.
• 10 June 2026

  Rebuilding the month-end close, from trial balance to statements

  The monthly close is the cleanest worked example in operations because the benchmarks are public. We walk one redesigned close end to end, from where the days actually go to what a finance team does with them back.