Topic
Vertical deep-dives
One instance of the horizontal pattern at a time: process redesign inside staffing, healthcare revenue-cycle, insurance brokerage, and wholesale distribution.
4 September 2026
Process redesign inside an accounting firm
Inside an accounting firm, the binding constraint is people, not budget. That turns automation into a capacity question, and the redesigned workflow is how a firm takes on more work without hiring people it cannot find.
21 August 2026
Process redesign inside an IT managed services provider
An MSP runs on technicians clearing tickets, alerts, and reports, and its margin tracks how much each one can carry. Here is the redesigned internal workflow, and why the buyers rolling these firms up care.
7 August 2026
Process redesign inside a wholesale distributor
In distribution, the labor sits in order entry and pricing exceptions, not the catalog. Walking order-to-cash at the line level shows why transaction efficiency decides where thin margins land.
27 July 2026
Process redesign inside an insurance brokerage
A brokerage controls its margin through administration expense, not commission, and that expense concentrates at renewal. We walk the renewal workflow and show what an agent does and what stays with a licensed broker.
17 July 2026
Process redesign in healthcare revenue-cycle management
Revenue-cycle management is one organization moving claim data between systems, and the denial benchmarks are public enough to redesign the work against. Here is the rebuilt workflow, and why the recoverable share of a denied claim falls the longer it sits.