• 14 September 2026

  Process redesign inside a freight broker or third-party logistics provider

  A freight broker is one instance of the horizontal back-office pattern, in an industry where thin margin makes every transaction-level touch consequential. Here is what the redesigned back office actually does, load by load.
• 4 September 2026

  Process redesign inside an accounting firm

  Inside an accounting firm, the binding constraint is people, not budget. That turns automation into a capacity question, and the redesigned workflow is how a firm takes on more work without hiring people it cannot find.
• 21 August 2026

  Process redesign inside an IT managed services provider

  An MSP runs on technicians clearing tickets, alerts, and reports, and its margin tracks how much each one can carry. Here is the redesigned internal workflow, and why the buyers rolling these firms up care.
• 7 August 2026

  Process redesign inside a wholesale distributor

  In distribution, the labor sits in order entry and pricing exceptions, not the catalog. Walking order-to-cash at the line level shows why transaction efficiency decides where thin margins land.
• 27 July 2026

  Process redesign inside an insurance brokerage

  A brokerage controls its margin through administration expense, not commission, and that expense concentrates at renewal. We walk the renewal workflow and show what an agent does and what stays with a licensed broker.
• 17 July 2026

  Process redesign in healthcare revenue-cycle management

  Revenue-cycle management is one organization moving claim data between systems, and the denial benchmarks are public enough to redesign the work against. Here is the rebuilt workflow, and why the recoverable share of a denied claim falls the longer it sits.