• 6 October 2026

  Process improvement consulting: what it delivers, and why the gains fade

  Process improvement consulting brings Lean, Six Sigma or reengineering to a business, and the savings during the engagement are usually real. The evidence on what happens after the consultants leave is less flattering. What the work delivers, why the gains fade, and what to ask for instead.
• 1 October 2026

  Business process automation consulting: what to expect, and what to demand

  Business process automation consulting comes in three shapes: a roadmap, a bot on a license, or a working agent that someone runs. Here is what each delivers, what the engagement should contain, and what to write into the contract.
• 2 September 2026

  The consulting industry under AI, in the data of its own restructuring

  The repricing of consulting is no longer speculative. The 2025-26 layoffs and the slow move toward outcome-based fees expose a mechanism: the major firms sell human hours, and AI reduces the hours each piece of work requires.
• 19 May 2026

  The length of the discovery phase is a business-model decision

  Interview-based process discovery produces an authored map that starts going stale the day it ships. Observation-based agents produce a more accurate map in days and keep it current. The duration of discovery is set by the engagement model rather than by the work.
• 17 May 2026

  The customer all four delivery models leave behind

  There are four ways to buy enterprise AI in 2026. Each assumes a customer profile. Each leaves the same business behind: the mid-market operator with no AI team and a manual workflow consuming a meaningful share of payroll.
• 15 May 2026

  Don't automate. Obliterate.

  Michael Hammer's 1990 essay is more correct in 2026 than it was then. AI is automating cow paths instead of obliterating them, and the seventy-five-percent reduction nobody captures is the cost.
• 13 May 2026

  Why your AI consultants left you a deck

  By month six of a typical Big-4 AI engagement, the deliverable is a deck and a pilot proposal, with nothing written to a system of record. The model serves the customer it was built for. Most operators are not that customer.